By law, you have 14 calendar days to exercise your right of withdrawal and refund. The customer will bear the return costs. Shipping is free from € 34, if after the return or exchange the order is less than this amount, the shipping costs for orders less than € 34 will be charged, which in your case will be € 6 or equivalent exchange rate.
Please, when you receive the package, check that it is in good condition. If you notice any anomaly in the packaging, please state it on the delivery note to be able to claim the agency. In the event that it is not appreciable, you have 3 business days to communicate the incident to [email protected], attaching photos and a description of the observed as complete as possible. For more information you can consult the terms and conditions.
ONCE PROCESSED THE ORDER CANNOT BE CANCELED
Exchange or return process:
1. Contact us through the address [email protected] before requesting the exchange of any product, to advise you on how to carry out the exchange process. Always before 14 days after receiving it. THE PROTECTIVE PLASTIC CANNOT BE BROKEN (Returns will not be accepted)
2. Once the exchange is authorized (it must be in its original packaging without breaking), you can send us the product, it must be adequately protected so that it is not damaged during shipping.
3. Once the merchandise has been received in our warehouses, and after checking the status of receipt of the same, the money will be returned by the same payment method used between 1-5 working days.
The exchange of the unused and unopened product request must be made within 14 days of delivery of goods.
- For refund of the money minus shipping costs (6 Euros always)
Important: In order to commence the process, it is mandatory to contact us prior to proceeding to the exchange of your item for the purposes of obtaining the proper instructions. Any costs incurred due to non-compliance of said return instructions will be deducted from your refund or in certain circumstances the item will be refused.
In order to make an exchange of an incorrect size item, the item must be in perfect condition and in its original unbroken packaging. If broken, NO EXCHANGE CAN BE MADE.
• The reshipment costs in that case are borne by the customer (6 Euros).
• Shipping costs shall not be reimbursed unless the product delivered to the customer has a manufacturing defect or does not correspond to that requested.
Please remember that the products are the customer’s responsibility until their receipt back at our offices.
• It is recommended to send the package using a courier service that provides insurance for the value of the goods and is certified with a signed proof of delivery.
- To save said certificate until the receipt of the goods has been confirmed.
No exchanges can be made when
• Following 14 days after delivery of the product, it is considered that these products have been tried or used and can no longer be sold as new.
ATTENTION: These terms and conditions may vary upon agreement by the purchaser and ReplacementLenses.net.
The procedure for returning a product is as follows: If, upon receipt of an order, you are unhappy with your purpose for any reason, you may return the item within a 14 days of the package’s receipt date, and we will replace your product.