Not sure if you’ve ordered the right product?

If you’re unsure if you’ve ordered the right product, please let us know by filling in the text field below. If your order hasn’t been shipped yet, we may be able to make changes. Describe your doubts, and our team of experts will get back to you as soon as possible.

If you haven’t received what you ordered, we need some information to assist you:

Please fill in all the necessary details based on your issue.

Photo of the label

If you purchased original spare parts, most of the time they should come with a label as shown below. Please note that these images are for reference only, and yours may be slightly different.

Photograph of the Serial Number on Your Glasses Temples

This will help us identify the issue. There should be a serial number on the side of one of the temples of your glasses. Please upload a photo of the serial number as shown below. If the number has faded over time and is no longer visible, upload a photo of your glasses as well as a photo of the temples.

Photo of the package and its contents.

If you believe that any item from your order is missing, please attach a photo of the package you received with all the contents inside. Make sure to check inside the envelope, as something might be stuck inside.

If your order was delivered in the last 14 calendar days, you can return it.

You need to return the merchandise to us, in its original packaging and in good condition. After we receive the package and verify that everything is in order, we will refund your order within the next 5/7 business days. Please be sure to include your name and order ID/number so that we can identify your package.

We’re sorry, the return period for your order has expired

Describe Your Issue Fill in all the necessary details based on your issue.

Photo of the Label

If you’ve purchased original replacements, most of the time they should come with a label as shown below. Please note that these images are for reference only, and yours may be slightly different.

Photograph of the Serial Number on Your Glasses Temples

This will help us identify the issue. There should be a serial number on the side of one of the temples of your glasses. Please upload a photo of the serial number as shown below. If the number has faded over time and is no longer visible, upload a photo of your glasses as well as a photo of the temples.

The Serial Number Is Different:

If you’ve purchased a pair of original temples for your Ray-Ban or Oakley glasses, they will have a different serial number as they are replacements. The same temples can work with different models and are manufactured with a generic serial number that works with all compatible models. This doesn’t mean that the temples you’ve purchased are not original or not the same; it simply means that the engraved serial number belongs to an original replacement part.

Do you believe the product you received is not original?

Possible reasons: – You purchased a compatible product: If the item you bought is labeled as compatible, it means it’s from our brand, and we manufacture compatible lenses and arms. – Different serial number: If the item you bought has a different serial number, it may be because the generic serial number is different from the default one, but it’s the same item. – The product doesn’t fit: If the lenses or arms you bought don’t fit your glasses, it may be because you bought the wrong item. There is also a possibility that your glasses are counterfeit or that we made a mistake; in that case, please let us know.

Product Warranty:

The legal warranty covers manufacturing defects presumed to exist at the time of delivery and manifesting within a period of two years. If you believe your product is defective and requires replacement or repair, please describe your issue below and attach any photos or videos that may assist us in identifying the problem.